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Go to the shopReturn or Exchange Policies
The exchange of a product purchased on our website www.soluaforpeople.com must be managed within 30 calendar days following the purchase date, by writing to us at soluaconcept@gmail.com. Product shipping costs must be borne entirely by the customer.
If you wish to exchange any of our products, you must take the following into account: Promotional or discounted clothing items are NOT exchangeable, except for warranty or quality problems and will not apply for a money back. You must validate if the product you want is available in size and color. Exchanges can only be made for products with equal value to that initially purchased. It is important that the product is NOT modified or altered from its original state, the garment must be in perfect condition, completely clean and with its original tags. Once you have requested the return of your product you can choose between the following options:
Product change by size or color: changes can only be made for products with a value equal to the original paid, the change will be subject to availability in inventory. Money back (only applicable for warranty claims and/or right of withdrawal). Money Refunds: In accordance with the right of withdrawal enshrined by law 1480 art. 47, the maximum term for THE USER to exercise it is 5 business days from the delivery of the product. After this time, Soluá S.A.S will not be able to offer a refund, but it will be able to offer an exchange, under the conditions described above. Once the product is received and reviewed, Soluá S.A.S will have 3 business days to inform if your product meets the established criteria to make the change.
When you deliver the product to the carrier, it must already be properly packaged. The product must be returned in the same conditions in which you received it. Transportation costs and others incurred in the return will be assumed by you. In the event of a return under warranty, the costs will be assumed in full by Soluá S.A.S. If you request a refund of the money to an account at our same bank, in this case BANCOLOMBIA, the transaction has no cost; if the request is made to a different one that includes deposits, interbank transfers, international transfers or other means that generate additional costs; As a client you must assume the cost of said operation.
If you wish to exchange any of our products, you must take the following into account: Promotional or discounted clothing items are NOT exchangeable, except for warranty or quality problems and will not apply for a money back. You must validate if the product you want is available in size and color. Exchanges can only be made for products with equal value to that initially purchased. It is important that the product is NOT modified or altered from its original state, the garment must be in perfect condition, completely clean and with its original tags. Once you have requested the return of your product you can choose between the following options:
Product change by size or color: changes can only be made for products with a value equal to the original paid, the change will be subject to availability in inventory. Money back (only applicable for warranty claims and/or right of withdrawal). Money Refunds: In accordance with the right of withdrawal enshrined by law 1480 art. 47, the maximum term for THE USER to exercise it is 5 business days from the delivery of the product. After this time, Soluá S.A.S will not be able to offer a refund, but it will be able to offer an exchange, under the conditions described above. Once the product is received and reviewed, Soluá S.A.S will have 3 business days to inform if your product meets the established criteria to make the change.
When you deliver the product to the carrier, it must already be properly packaged. The product must be returned in the same conditions in which you received it. Transportation costs and others incurred in the return will be assumed by you. In the event of a return under warranty, the costs will be assumed in full by Soluá S.A.S. If you request a refund of the money to an account at our same bank, in this case BANCOLOMBIA, the transaction has no cost; if the request is made to a different one that includes deposits, interbank transfers, international transfers or other means that generate additional costs; As a client you must assume the cost of said operation.
