Shipping Policies

Solua SAS

Delivery time

  • The delivery time starts counting from the confirmation of payment of your purchase.
  • You will receive an email confirming payment approval.
  • Remember: payments made by credit or debit/PSE card may take up to one business day to be confirmed.
  • The estimated delivery time of the products is approximately 5 business days for main cities and up to 12 business days for other destinations within Colombia.
  • You should keep in mind that: Deliveries cannot be made at an exact time.

If there is any news with your order, do not hesitate to write to us, we will be willing to help you and provide you with a solution, we offer you the following channels for customer service: Email Instagram @soluaconcept

Our office hours are Monday through Friday from 8am-5pm and Saturdays from 8am-12pm.